Pilot assessment of an on-demand telehealth 'left without being seen' follow-up programme. (Record no. 12819)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 03653nam a22006017a 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 210217s20232023 xxu||||| |||| 00| 0 eng d |
| 022 ## - INTERNATIONAL STANDARD SERIAL NUMBER | |
| International Standard Serial Number | 1357-633X |
| 024 ## - OTHER STANDARD IDENTIFIER | |
| Standard number or code | 10.1177/1357633X20983159 [doi] |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | Ovid MEDLINE(R) |
| 099 ## - LOCAL FREE-TEXT CALL NUMBER (OCLC) | |
| PMID | 33476220 |
| 245 ## - TITLE STATEMENT | |
| Title | Pilot assessment of an on-demand telehealth 'left without being seen' follow-up programme. |
| 247 ## - FORMER TITLE | |
| Title | Pilot assessment of an on-demand telehealth 'left without being seen' follow-up programme. |
| 251 ## - Source | |
| Source | Journal of Telemedicine & Telecare. 29(4):304-307, 2023 May. |
| 252 ## - Abbreviated Source | |
| Abbreviated source | J Telemed Telecare. 29(4):304-307, 2023 May. |
| 253 ## - Journal Name | |
| Journal name | Journal of telemedicine and telecare |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Manufacturer | FY2023 |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Year | 2023 |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Publication date | 2023 May |
| 265 ## - SOURCE FOR ACQUISITION/SUBSCRIPTION ADDRESS [OBSOLETE] | |
| Publication status | ppublish |
| 265 ## - SOURCE FOR ACQUISITION/SUBSCRIPTION ADDRESS [OBSOLETE] | |
| Medline status | MEDLINE |
| 266 ## - Date added to catalog | |
| Date updated in catalog | 2023-07-03 |
| 266 ## - Date added to catalog | |
| Date added to catalog | 2021-02-17 |
| 267 ## - Original year | |
| Original year | 2021 |
| 268 ## - Previous citation | |
| -- | Journal of Telemedicine & Telecare. :1357633X20983159, 2021 Jan 21 |
| 269 ## - Original dates | |
| -- | J Telemed Telecare. :1357633X20983159, 2021 Jan 21 |
| 269 ## - Original dates | |
| Original fiscal year | FY2021 |
| 269 ## - Original dates | |
| -- | aheadofprint |
| 501 ## - WITH NOTE | |
| Local holdings | Available online through MWHC library: 2013 to the present |
| 520 ## - SUMMARY, ETC. | |
| Abstract | DISCUSSION: Results suggest patients can effectively self-manage their care needs. |
| 520 ## - SUMMARY, ETC. | |
| Abstract | INTRODUCTION: On-demand telehealth can have a high rate of patients requesting visits and dropping off without being seen by a provider, especially during the COVID-19 pandemic. |
| 520 ## - SUMMARY, ETC. | |
| Abstract | METHODS: On-demand telehealth requests made to a large healthcare system in the USA between 15 March 2020 and 31 May 2020 were included for analysis with a focus on patients who were defined as left without being seen (LWBS). As part of a pilot program a registered nurse attempted to call LWBS patients within 24 hours of their telehealth request and asked if they were ok, if they sought care for their original visit reason, what that care was, or if they still needed guidance. This information and patient demographics were analyzed. |
| 520 ## - SUMMARY, ETC. | |
| Abstract | RESULTS: During the study period there were 21,610 completed on-demand telehealth visits and 1852 patients for whom there were LWBS attempted follow-ups. Most patients LWBS for a reason that originated from the patient and not associated with the provider or telehealth platform. The mean wait time for LWBS patients was 12.4 min compared to patients waiting 15.1 min before engaging with a provider to complete a visit. Of the 1852 total LWBS patients in the follow-up programme, 819 (44.2%) were successfully contacted with a follow-up phone call. Most of these patients (63.2%) already completed or planned to complete a telehealth visit, 13.6% indicated they no longer needed to see a provider, and 12.8% planned or already completed an in-person visit. Only 2.2% went to an emergency department. |
| 546 ## - LANGUAGE NOTE | |
| Language note | English |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | *COVID-19 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | *Telecommunications |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | *Telemedicine |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | COVID-19/ep [Epidemiology] |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Follow-Up Studies |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Humans |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Pandemics |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Indexing | Automated |
| 651 ## - SUBJECT ADDED ENTRY--GEOGRAPHIC NAME | |
| Institution | MedStar Institute for Innovation |
| 656 ## - INDEX TERM--OCCUPATION | |
| Department | National Center for Human Factors in Healthcare |
| 657 ## - INDEX TERM--FUNCTION | |
| Medline publication type | Journal Article |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Local Authors | Adams, Katharine |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Local Authors | Calabrese, Mary |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Local Authors | Gomes, Kylie |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Local Authors | Ratwani, Raj M |
| 790 ## - Authors | |
| All authors | Adams KT, Booker E, Calabrese M, Gomes K, Krevat SA, Ratwani RM, Sheridan MD |
| 856 ## - ELECTRONIC LOCATION AND ACCESS | |
| DOI | <a href="https://dx.doi.org/10.1177/1357633X20983159">https://dx.doi.org/10.1177/1357633X20983159</a> |
| Public note | https://dx.doi.org/10.1177/1357633X20983159 |
| 858 ## - ORCID | |
| ORCID text | Ratwani, Raj M |
| Orcid | <a href="https://orcid.org/0000-0002-8623-6123">https://orcid.org/0000-0002-8623-6123</a> |
| Name | https://orcid.org/0000-0002-8623-6123 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Journal Article |
| Item type description | Article |
No items available.