000			03653nam a22006017a 4500
008			210217s20232023 xxu||||| |||| 00| 0 eng d
022			_a1357-633X
024			_a10.1177/1357633X20983159 [doi]
040			_aOvid MEDLINE(R)
099			_a33476220
245			_aPilot assessment of an on-demand telehealth 'left without being seen' follow-up programme.
247			_aPilot assessment of an on-demand telehealth 'left without being seen' follow-up programme.
251			_aJournal of Telemedicine & Telecare. 29(4):304-307, 2023 May.
252			_aJ Telemed Telecare. 29(4):304-307, 2023 May.
253			_aJournal of telemedicine and telecare
260			_fFY2023
260			_c2023
260			_p2023 May
265			_sppublish
265			_tMEDLINE
266			_u2023-07-03
266			_d2021-02-17
267			_c2021
268			_aJournal of Telemedicine & Telecare. :1357633X20983159, 2021 Jan 21
269			_aJ Telemed Telecare. :1357633X20983159, 2021 Jan 21
269			_fFY2021
269			_saheadofprint
501			_aAvailable online through MWHC library: 2013 to the present
520			_aDISCUSSION: Results suggest patients can effectively self-manage their care needs.
520			_aINTRODUCTION: On-demand telehealth can have a high rate of patients requesting visits and dropping off without being seen by a provider, especially during the COVID-19 pandemic.
520			_aMETHODS: On-demand telehealth requests made to a large healthcare system in the USA between 15 March 2020 and 31 May 2020 were included for analysis with a focus on patients who were defined as left without being seen (LWBS). As part of a pilot program a registered nurse attempted to call LWBS patients within 24 hours of their telehealth request and asked if they were ok, if they sought care for their original visit reason, what that care was, or if they still needed guidance. This information and patient demographics were analyzed.
520			_aRESULTS: During the study period there were 21,610 completed on-demand telehealth visits and 1852 patients for whom there were LWBS attempted follow-ups. Most patients LWBS for a reason that originated from the patient and not associated with the provider or telehealth platform. The mean wait time for LWBS patients was 12.4 min compared to patients waiting 15.1 min before engaging with a provider to complete a visit. Of the 1852 total LWBS patients in the follow-up programme, 819 (44.2%) were successfully contacted with a follow-up phone call. Most of these patients (63.2%) already completed or planned to complete a telehealth visit, 13.6% indicated they no longer needed to see a provider, and 12.8% planned or already completed an in-person visit. Only 2.2% went to an emergency department.
546			_aEnglish
650			_a*COVID-19
650			_a*Telecommunications
650			_a*Telemedicine
650			_aCOVID-19/ep [Epidemiology]
650			_aFollow-Up Studies
650			_aHumans
650			_aPandemics
650			_zAutomated
651			_aMedStar Institute for Innovation
656			_aNational Center for Human Factors in Healthcare
657			_aJournal Article
700			_aAdams, Katharine
700			_aCalabrese, Mary
700			_aGomes, Kylie
700			_aRatwani, Raj M
790			_aAdams KT, Booker E, Calabrese M, Gomes K, Krevat SA, Ratwani RM, Sheridan MD
856			_uhttps://dx.doi.org/10.1177/1357633X20983159 _zhttps://dx.doi.org/10.1177/1357633X20983159
858			_yRatwani, Raj M _uhttps://orcid.org/0000-0002-8623-6123 _zhttps://orcid.org/0000-0002-8623-6123
942			_cART _dArticle
999			_c12819 _d12819